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Web-based Customer Care
Web
enabled customer information, directly accessible by the consumer, has empowered the end
users, lowered operating costs and proven to be a must for public telecom services. Orbita’s Self
Care features include:
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Customers have 24/7
access to review, pay bills, change personal information, track disputes and
browse for purchase. |
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Customers can follow
bill/service disputes; problems can often be resolved prior to invoicing via
E-mail correspondence. |
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Multi-layer security
for sign-in: automated password generation |
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Product mix screen
lets users pick and choose their services |
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Multi-Views, lets
customers drill down and analyze their usage |
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CSR management reports
to monitor Self-care use |
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Promotional section to
advertise new products via WWW |
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E-mail capabilities to
communicate problems and help |
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EBPP for credit card
payments |
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HTTPS for secure
processing |
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