|
Critical Business Processes
Review
Orbita's process review is laid out within four main areas: i) Market Objectives, ii)
Process Efficacy, iii) Architecture Design and iv) Implementation Plan. Each of
these areas is led by an Orbita Sr. Business Analyst or Sr. Network Engineer, reporting
to our Program Manager.
Market Objectives Review: Work with the client to capture and refine
pre-sales, sale function and back-office/related supporting departmental
interfaces.
 | Evaluation of
competition |
| Current services mix
and forecasts |
| Advertising/Marketing
factors |
| Process Improvement
Delivery |
| Integration of cross
departmental functions |
Process Efficacy:
Jointly develop a
complete work-flow scenario with client technical and management teams.
| Questionnaire of
suggested improvements/features |
| Review and cross
reference current
departmental functions |
| Best Practices
comparative review |
| Business Plan final review and
management approval |
Architecture Design: Orbita, jointly with client in-house engineering and
third party vendors, creates a detailed HW/SW design; a design matched to
optimum work-flow as newly defined.
| Enterprise
architecture document |
| Component integration
review/specifications |
| Potential fault review
|
| Functional
specifications |
| Conversion guidelines
|
|
Integration/performance test plans |
| User acceptance
check-list |
| Final test/deployment
plan |
Implementation Plan: Orbita develops, cross-references, confirms and
documents a comprehensive plan for moving forward.
| Develop time tables,
staffing and budgetary concerns |
| Organize rules of
acceptance for new processes/ roles |
| Organize/contact
related partners: HW/SW, network providers. |
| Implement/test
proposed business changes |
| Formalize/post to
ensure changes are sustained |
| Create benchmarks for
measuring successes. |
| Documentation of data
migration/ops. Switch-over |
| Initial monthly test
run/review |
| Client satisfaction
review |
| Project acceptance
review |
|
