Customer Service

Logically laid out and fined tuned by customization, the CS system will place timely, concise and pertinent information at the CSRs fingertips. Through both network and web based access, the system ensures a real-time, direct view of the customer billing and account record pallet. This module has been designed to drive the processes inherent to your operator's data management flows. It is only through such an absolute command of data that customer loyalty can be solidified and churn reduced. This is a scalable, open and user-oriented system designed to "push" customer capture and retention. Our installations empower their users to build an intelligent customer interface which tracks, invoices and reconciles the accounts with perfect integrity. 

To satisfy customers and minimize churn, today's providers must satisfy their customer’s needs for moves, adds and changes. The CS Module supports all types of pre-defined rating and discounting scenarios and it puts a library of past, current and future products at the client’s disposal. This module unifies marketing, accounting and engineering data and accelerates efforts for problem resolution. The full range of data is collected, analyzed, amplify, augmented and reported "on-the-fly".

Capabilities include: