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Call
Centers
Orbita takes pride in offering a wide and varied menu of technology solutions to adapt
to your specific Call Center needs. Orbita has taken a proactive
approach to prepare
for advanced tele-services and order processing technologies. As your business
needs grow, we can offer you the latest in most types of equipment, expertise
and training currently available.
We perform the following client/customer management
practices to deliver the highest level of service:
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Analysis
of Service Performance (metric) reporting |
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Proactive
employee feedback forums with daily customer problem data collection |
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Employee
performance monitoring and "on the spot" training feedback |
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Continuous employee development training, counseling, and recognition |
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Constant
expansion of employee customer service and technical skill sets |
Inbound,
Outbound, and Ebound Communications Solutions
Telemessaging and Paging Solutions
-24 hour 7 days live Telephone Answering
-Bilingual services & Multi-lingual interpreters
-Virtual Receptionist/ Call Transfer
-Emergency Dispatch
-Medical Answering Professionals (We are 100% HIPAA Compliant)
-Dealer Locater/ Directions
-Local, Regional and National Pagers -Digital / Alpha-Numeric / 2-Way
Order Entry/Telemarketing Solutions
-Inbound National 800/866/877/888 Numbers (your number or ours)
-Outbound and Inbound Telemarketing/ Telesales (Business-to-Business &
Business-to-Consumer)
-Our agents are skilled at up selling and cross selling
-We can provide you with proactive sales support leading to higher
conversion rates and increase the order amount at the point of purchase
-Our agents are cross-trained giving you a workforce skilled in both
outbound and inbound calls
-We utilize multiple call center routing and call allocation to manage large
spikes in call volume
-Direct TV/Advertising Media Responses
-Inbound Catalog Sales
-Information Requests
-Order Taking
-Credit Card Processing
-Seminar and Event Registration
Customer Relationship Management Solutions
-Customer Care Services
-Help Desk
-Disaster Back-Up
-Overflow
-Emergency Escalation
-Roster Management (Trouble Ticket & Work Order Management)
-Customer Service & Sales
-Product Recall Management Services
-Corporate Hotline Services
-E-mail Response Services
-Multiple Call Center Volume Routing
-Shared Operator Service, Dedicated or Blended
-Travel, Leisure, Concierge Services
IVR (Interactive Voice Response) and Voice Mail Solutions
-Small Business Package
-Corporate Package
-Standard or Custom Packages
-Local & Toll Free Numbers
-Enhanced with Live Operator Assistance (if needed)
-Inbound Lead Rotation
-Automatic Call-Direct Service
-IVR Outbound and Inbound Telesales & Broadcast
-EVOX Voice-to-E-mail Retrieval
-Automated Dealer Locate
-Automated 401K/Pension Program Management
Internet Live Agent Chat Solutions
-Implemented within 48 hours of signing up for the service
-Works with all standard browsers
-Immediate access to a live agent
-No need to disconnect modem and dial an 800#
-Personal service at the point of sale that answers your customers' specific
needs
-Easy-to-use, intuitive interface with no special setup
-The ability to conduct a conversation using a secure environment
-The ability to leave a message for a specific agent if unavailable
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