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Tracking Trouble Tickets
"Tracking and presentation to empower the CSR, to quickly resolve critical and
recurring mistakes."
The Trouble-Ticket Module is a directly customizable tracking system built to
carry and alert all vital system errors, conflicts and reminders. Event
recording, diagnosis, assignment, monitoring and management are all available.
This tracking pushes proper customer service through the ranks by forcing clear
and comprehensive organization and protocol. Features allow a client to:
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Keep track of all the
trouble tickets created for each customer and its status. |
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Maintain a problem
resolution database with which solution for a known problem can be found out
easily. |
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Once a trouble ticket
is created, it is queued and the status of each ticket can be monitored.
Closed tickets can be queried at any time for further reference. |
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TT
associations/hierarchy of parent to child - hi-pro to low-pro - ensure
best use of time. |
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CSR administration and
management access points. |
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Analysis and
forecasting is facilitated. Trends and response quality can be judged through
many what-if views |
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